We understand that unforeseen or extenuating circumstances can occur, and sometimes appointments need to be cancelled. We want to make sure that all appointment times are able to be used, and so we require sufficient notice for cancelled appointments to allow the appointment to be offered to other clients if possible.
You are free to refuse and/or withdraw from counselling at any time, but because your appointment is reserved for you, it is necessary to charge the regular fee for appointments that are not canceled at least 18 hours in advance.
Third party pay arrangements do not cover missed appointments or late cancellations so you will be personally responsible to pay for them. Please note that charges for late canceled and missed appointments often cannot be submitted for health insurance reimbursement.