Frequently Asked Questions

1. Do I need a referral from a professional to see someone at the Centre?
2. I would like to see a therapist at the Centre. What should I do now?
3. How would I refer someone to the Centre?
4. Is there a waiting list at the Centre?
5. Is there a fee for your services?

6. Are your services covered by OHIP?

7. Are your services covered by extended health insurance or other sources of funding?

8. What methods of payment are accepted at the Centre?
9. Do you have appointments available outside of regular business hours?
10. My question was not answered here. How can I get more information?

1. Do I need a referral from a professional to see someone at the Centre?

You don’t need a referral. We are glad to accept people calling in on their own. However, some insurance companies may require one before they reimburse you. Please check with your insurance provider as to what their exact requirements are.

2. I would like to see a therapist at the Centre. What should I do now?

You can call us at 613-507-2288. Someone from the Centre will get back to you promptly. 

3. How would I refer someone to the Centre?

It is usually best if the client calls us him/herself. If clients are not able to, it is fine if someone makes the call on their behalf.

4. Is there a waiting list at the Centre?

There may not be a waiting period for therapy. It is important to us to see clients promptly and we will do what we can to accommodate people. If you wish to see a particular therapist it will depend on that therapist’s availability.

5. Is there a fee for your services?

The Centre charges an hourly fee for services. As a non-profit charitable organization, we make our services as accessible as possible to all; our services are provided on a sliding-scale fee for service basis for individuals, depending on their current family income.

The Centre has to arrange for sponsoring from volunteer donors to support financial assistance for low-income clients. These sponsorships are very limited, in high demand and may not always be currently available. So to help as many people as possible, we request that clients pay what they can afford, up to the full fee.

To determine who qualifies for subsidy the Centre uses Statistics Canada low income cut-off (LICOs) guidelines to define who is considered low income. These figures were developed from a survey of what average Canadian families spend on food, shelter and clothing per year. Currently, families that usually spent more than 54.7% of their income on food shelter and clothing, are considered low income.   

The Centre recognizes that people and families have differing financial needs. For example, a family that includes a person who uses a wheelchair has extra expenses. As well, some basic expenses such as child care, tuition fees and transportation are not included in standard income calculations but can be taken into consideration in setting the fee.

The intake/assessment appointment will be charged at the full-fee, according to the sliding scale, that the client is entitled to. The fee will be determined at this session, with input from the client. These fees are tax-deductible and appropriate receipts for income tax purposes will be issued.

You will be charged a fee of one hour of therapy for any clinical letters that you request to be written by your therapist.

6. Are your services covered by OHIP?

Unfortunately, at this time, psychotherapy, counselling and other psychological services are not covered by OHIP, unless they are provided by a medical doctor, usually a psychiatrist.

7. Are your services covered by extended health insurance or other sources of funding?

The rules of what is covered varies among extended health care plans. You can check with your individual provider to find out if they cover psychotherapy and what their rules are. There are a number of other sources of funding such as, Criminal Injuries Compensation Board, Workplace Safety and Insurance Board and motor vehicle insurance (if the issues are related to a car accident). As well, some social services and community groups may have discretionary funds available for helping people they service access therapy. You can ask your social service worker about this.

Insurance and Other Third Party Payers:
The sliding scale is for individual clients only, since Centre volunteers must fundraise to subsidize any low-income fees. It is the policy of the Centre that third party payers will be expected to pay the current full fee.

It is currently the policy of the Centre will allow some reasonable negotiation of the full fee for other non-profit organizations who are sponsoring our clients, if permission from our Board of Directors is obtained.

Many insurance companies or other third party payers require prior authorization and/or referrals for our services. It is the client’s  responsibility to obtain this authorization. When insurance or other third party coverage is available, clients are charged full fee and the insurance is used to cover the cost of the sessions. If you have obtained prior authorization for insurance coverage in some cases we can bill the insurance company or other third party payee directly for therapy sessions. Insurance and other third party payers do not pay for missed sessions and therefore you are responsible for these fees if 12 hour notice of cancellation is not given.

8. What methods of payment are accepted at the Centre?

Payment in full is expected at the time services are rendered. Cash and personal cheques are accepted forms of payment.  Cheques returned for insufficient funds or stop payments will result in a $25.00 service charge.

9. Do you have appointments available outside of regular business hours?

There are some appointments available outside of regular business hours depending upon each therapist's schedule. We make every effort to accommodate clients' schedules. If you need an after-hours appointment please let the intake person know. Your therapist will work out a time that works for both of you.

10. My question was not answered here. How can I get more information?

Feel free to contact us with any questions/comments/concerns you may have.