New Client Info

How We Will Work with You

Our counsellors practice trauma-based, client-centred therapy. Client-centred means that you are the expert on the subject of your own life and this should be respected in your therapy. We will ask for your direction on how your needs will best be met in therapy.

The alliance between a therapist and a client develops through shared work and commitment to doing the work of healing. Your therapist brings knowledge, skill and experience to guide you on your healing path. It is your healing, and we will strive to be guided by your needs and your way of doing it. We will do our best make you feel comfortable and safe here.


Confidentiality is very important to the Centre. Your therapist can further explain the current legal status of client files. When the information revealed in therapy is the subject of a court action, your therapist may be subpoenaed into court. If you are anticipating any court action, please discuss it with your therapist before any court action is initiated. Any action to protect the confidentiality of your files must take place before a subpoena is issued.

The Centre does not reveal names of clients to anyone. If someone should call to ask questions about you the office will only say, "We neither confirm nor deny that any person is a client of this agency". 

Your therapist will have no contact with your family, friends, or anyone else, without first getting your written permission to do so. Your therapist will then follow your instructions as to what you wish them to be told or not told. It can usually be arranged for you to bring a family member/friend to one of your sessions if you want to, but talk it over with your therapist first. 

There are some legal restrictions on therapeutic confidentiality. All therapists have a legal "duty to warn" if they are told in therapy that someone is in serious, imminent danger. They also are obligated to report to the Children’s Aid Society if they know, or have reason to expect, a child is being abused.

Confidentiality must be broken if:

  • It becomes clear that a client intends to do serious harm to someone else.
  • A client tells a therapist about abuse of a child.
  • A client reports they are about to commit suicide, an ambulance must be called for them.

Confidentiality of Other Clients

Please also remember to respect the confidentiality of other clients and staff at the Centre. The names of our therapists, the office phone number and address, are public information. Anything else you see or hear at the Centre is confidential. Don’t tell anyone else about any other person you meet, or see, at the Centre, not even your spouse or partner. If you meet someone you know at the Centre, you must remember that is confidential outside of the Centre.

Other Information

Your therapist will arrange regular appointment times and the length and frequency of your sessions. Please, call the office at least 12 hours in advance if you need to cancel an appointment so we can accommodate another client. Except in an emergency, you will be charged for the appointment time otherwise.  If you miss an appointment without calling you will be charged for the appointment. Please do call when you realize you have forgotten the appointment and let your therapist know you are not dropping out of therapy, so you can keep your regular appointment time reserved for you.
You will be expected to pay your therapist at each session the fee that was agreed to, including the intake appointment. We do accept cash or personal cheques from regular clients. Cheques are to be made out to the Centre for Abuse and Trauma Therapy (CATT).  Please be aware that the Centre must charge a $25 fee for NSF cheques. You will be charged a fee of one hour of therapy for any clinical letters that you request to be written by your therapist.

Your therapist may not engage in personal nor social contact with clients while they are currently in therapy, and for at least six months after therapy is completed. For example, they cannot go out to coffee nor lunch with current clients.
Your therapist may not accept gifts from you of any significant financial value. Cards, flowers from your garden, and small homemade items, are examples of acceptable presents. Any other gifts or donations may be made directly to the Centre, but not specifically to your therapist.
Kingston is a small town. Discuss with your therapist how you would like to handle unexpected meetings outside the Centre. We will not discuss therapy issues in public places, but a friendly Hello, is fine. You may pretend you don’t know you therapist if you prefer that, or just smile and say Hi, it is your choice.
The length of therapy is determined by you and your therapist. There is no maximum number of sessions at the Centre. You will usually end your therapy with your therapist when you both agree it is time. However, it is at the discretion of your therapist.

For the safety and comfort of all, we expect all clients and visitors to the Centre to recognize they are around traumatized people here and that they must act appropriately at this office. No violence, assaults, abuse, abusive language nor harassment will be tolerated at the Centre.

All serious threats against the Centre workers or the Centre office, by clients, or reported by clients, will be recorded and maintained in confidentially until action is needed.

Termination of Service

The following are examples of behaviour that may result in removal from Centre premises and possible termination of therapy services:

  • Any form of violence, abuse, abusive language, yelling, harassment, and/or assault, on your therapist, other clients, the office or any other persons at the Centre.
  • Any possession, or use of alcohol or illegal drugs at the Centre.
  • Any possession and/or use of a weapon of any kind.


If you are having any problems with therapy, please inform your therapist. Any complaints that can't be dealt with directly by your therapist, should be directed to the Board of Directors and/or the Centre Coordinator. They can be contacted by leaving a letter at the front office addressed to them or by mailing it to this office.